FAQ

This is a common question. Small amounts of water usage consistently used over a 30 day bill cycle or a small leak can add up quickly over the 30 days. If you received a higher than expected bill please check for a leak by turning all water using devices off and inspecting the water meter dial to verify it is not turning. If the meter dial shows movement then it is likely you have a water leak. If the meter is not showing usage during the inspection a toilet that is malfunctioning at times is another source of high water usage that is unexpected. 

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the discolored look.Another source of discolored water is a galvanized service line on the customer side of the water meter. If you are continously experiencing black specks in your water, discolored water or a lack of water volume then replacing the service line from the water meter to the house may be the solution. Please run your water faucets for a few minutes to flush your service line. If the discolored water continues please call our office.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested daily to ensure safety. If you run your water faucets for a few minutes and you are still experiencing water quality issues please call our office. Sources of water quality issues are often found past the water meter. Sources of taste, appearance and smell issues can often be traced to water heaters, customer water filtration systems, old plumbing pipes and sometimes just a lack of sufficient water use on plumbing fixtures.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Each customer has the opportunity to pay for leak insurance. This insurance provides coverage for excess water consumption that resulted from a water leak between the meter and the house. This insurance is provided by a third party and billed monthly on the ACWA water bill. Please call Servline which provides the leak insurance to see if you have a policy that will assist in paying for the charges created from a excessive water leak.

Although products are labeled flushable by manufacturers, disposable wipes have become a source of issue for public sewer systems. Just like the pumps in the public sewer system the grinder pumps located on customer's property serving their property can fail or experience issues due to flushable wipes getting caught in the mechanical parts of the pumps. Charges may be incurred if a grinder pump that ACWA is required to maintain is found to be damaged due to wipes being placed into toilets.

Private property owners are required to service, maintain and repair the sewer pipes from the sewer tap at the public sewer main to their residence as well as the sewer pipes under and in the homes. ACWA is responsible for the repair and maintenance of the sewer tap and the public sewer main that are found in public right of ways and utility easements.

Only properly licensed professionals who are certified in E/One grinder pump installations may install the grinder pumps and related components for sewers connecting to ACWA sewer mains.