Anderson County Water Authority (hereinafter “ACWA”) will take reasonable steps to ensure that persons with
Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in ACWA services, programs and activities. The policy of ACWA is to ensure meaningful communication with LEP persons and their authorized representatives. All interpreters, translators and other aids needed to comply with this policy shall be supplied at no cost to the person being served. Language assistance will be provided using arrangements with an organization providing interpretation and translation services and telephonic interpretation services. All staff will be provided with notice of this policy and procedure, and staff that may have direct contact with LEP individuals will be trained in effective communication techniques, including the effective use of an interpreter. ACWA will conduct a regular review of the language access needs of our service population, as well as update and monitor the implementation of this policy and these procedures, as necessary.
For more detailed information regarding this policy please contact the ACWA Title VI Coordinator:
Kevin Bowling
(865) 457-3033
